Help & FAQs

We want to speak to you too! Contact us with any questions, concerns, or feedback at the following email address: maisonbymartina@hotmail.com

We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship in Europe only.

Due to our carefully curated selection, processing may take longer, but we ship as quickly as possible on working days, with delivery estimated between 5-10 days for all products.

At Maison by Martina, we are committed to providing you with high-quality products. If you are not completely satisfied with your purchase, we accept returns under certain conditions.

Return Window

You have 14 days from the date of receiving your order to request a return.

Return Process

As we work with multiple suppliers, each return will be handled on a case-by-case basis depending on the specific product and supplier's return policy. Here’s how to proceed:

1. Contact us at maisonbymartina@hotmail.com with your order number and the reason for your return.
2. We will provide you with specific instructions based on the supplier and the applicable return conditions for your product.

General Conditions

• Items must be unused and in their original packaging.
• Some items may be non-returnable depending on the supplier’s policies, which will be clarified upon request.
• Return shipping costs may vary depending on the product and the supplier.

Refunds

Once the return is approved and received, we will process your refund. The timeframe may vary depending on the payment method and the supplier.

Refunds are processed within 7 days from when we receive the item(s).